Audi Roadside Assistance – 24/7
When you need help, Audi Roadside Assistance is here for you! Available 24 hours a day, 7 days a week, receive immediate support across Canada or the United States by calling the toll-free service number: 1 800 411-9988.
Vehicles Eligible for Audi Roadside Assistance
Whether you drive a new Audi model or a Certified Audi *plus* vehicle, you are automatically eligible for Audi Roadside Assistance.
For New Audi Vehicles
All new Audi vehicles sold in Canada are covered by Audi Roadside Assistance. This coverage begins on the delivery date or the vehicle warranty commencement date.
| Coverage detail | Information |
|---|---|
| Validity | 4 years or up to 80,000 km, whichever comes first |
| Deductible | No deductibles and no hidden fees |
| Availability | Service available 24/7 |
| Coverage area | Throughout Canada and the United States |
For Certified Audi *Plus* vehicles
Each Certified Audi *plus* vehicle undergoes a thorough inspection, comes with an extended limited warranty, and is covered by Audi Roadside Assistance. This coverage starts from the vehicle's original in-service date.
| Coverage detail | Information |
|---|---|
| Validity | 6 years or up to 160,000 km, whichever comes first |
| Deductible | No deductibles and no hidden fees |
| Availability | Service available 24/7 |
| Coverage area | Throughout Canada and the United States |
Note: If Audi Roadside Assistance cannot be deployed at your location, you may contact the service centre of your choice. Expenses incurred will be reimbursed up to $125 per breakdown.
Services Covered by Audi Roadside Assistance
The Audi Roadside Assistance program is among the most comprehensive preferred services offered to Audi owners.
Included services:
- Towing for emergencies
- Towing services for Audi e-tron
- Jump-start assistance
- Assistance for a punctured, damaged or flat tire
- Door unlocking
- Emergency fuel delivery
- Emergency winch service
Note: To mitigate roadside incident risks, it is recommended to follow the Audi service and maintenance program, which helps sustain your vehicle's performance and reliability. These services are available at your Audi Anjou dealership in Montreal, near Pointe-Aux-Trembles and Saint-Leonard.
Coverage for Travel Interruptions Provided by Audi Roadside Assistance
If a mechanical breakdown occurs more than 160 kilometers from your residence and your Audi vehicle cannot be repaired on the same day, the Audi Roadside Assistance program offers reimbursement for certain expenses related to travel interruptions.
| Eligible expense | Maximum reimbursement |
|---|---|
| Accommodation | Up to $100 per day |
| Meals | Up to $100 per day |
| Alternative transport | Up to $100 per day |
| Overall limit | Up to $500 |
Note: Keep all receipts and proof of payment for your eligible expenses as they will be required for any reimbursement request.
What to Do in the Event of a Mechanical Breakdown ‒ Audi Roadside Assistance Guide
If an unexpected situation occurs on the road, the Audi Roadside Assistance service is ready to provide you with quick and reliable support so you can get back on the road with confidence.
Steps to follow in the event of a mechanical breakdown:
- Contact Roadside Assistance
Call 1-800-411-9988, the service is available 24/7 everywhere in Canada and the United States.
- Prepare the following information to facilitate the intervention:
- The vehicle identification number (VIN)
- The year, model, colour, and registration number of the vehicle
- The exact location of the vehicle
- A description of the problem
- Wait for a local service provider to arrive.
They will be dispatched on-site to assist you depending on the nature of the incident; either Audi towing or Audi Roadside Assistance.
Reimbursement Request‒ Audi Roadside Assistance
If you have incurred expenses for an Audi Roadside Assistance service that is normally covered, you can request reimbursement.
Eligibility conditions:
- Obtain a service authorization number within 24 hours of the breakdown by contacting Audi Roadside Assistance
- Provide receipts related to the expenses incurred.
- Submit the repair order for your Audi vehicle
- Write a summary of the breakdown circumstances
- Submit all required documents within 30 days of the incident
Note: Processing a reimbursement request generally takes 4 to 6 weeks.
Limitations of Audi Roadside Assistance
Audi Roadside Assistance is committed to providing a quick and reliable emergency service in collaboration with an extensive network of independent service providers. However, certain restrictions apply.
Limitations:
- Audi cannot be held responsible for losses or damage resulting from services provided by its partners.
- No coverage is provided for non-certified Audi vehicles or vehicles outside of the Audi warranty.
- No assistance is available for vehicles located outside the serviced areas.
For any questions regarding Audi Roadside Assistance or to learn more about the current offers and promotions, please contact your Audi Anjou dealership.
